Tips from firstmedia subscribe fastnet

Tips from firstmedia subscribe fastnet

I was a customer with the same ISP fastnet, customer number 257311.
Before changing to fastnet, I have been using cable internet from another provider for 3 years.
Installing the first fastnet made on 20 December 2007.
During this time I often read the Complaint, but I always hold, probably apes are just another customer.
Date Date 14 January 2007, I turn the wrong apes, the internet died.
Blinking lights receive, send and online lights on the modem died.
On the same day at 15:00 my phone to fisrtmedia (fm), connected with the mister. dino and asep, answers their standard, internet connection lost signal and forwarded to future technical support.
I ordered to return 2-3 hours later, failed because the line is always busy.
I subscribe to cable during the Internet indosat, the indosat always call me back when there is interference / Complaint, visible from here is a typical service company bonafid with beginners.
Company beginners (firstmedia / fastnet) throw all the swearing and Complaint to customer service that can not be menghandle technical problems at all, in indosat, customers directly connected with the customer service technicians who trap, so can provide direct solutions, checks.
Tomorrow siangnya tgl 15 January 2007, to 14.00 fm, already spelled out ok. This only seems to calm the heart just as most Complaint. At 15:00 sdr technical support. ami, said signal is still ugly, they will come at 17:00
I have no telp people will come, not because the rules are given does not. In the house until 16:40 hours, the internet has not been wrong. 16:57 hours to call me back fm, tehubung with rivan, he said the rubber, sudirman, Setiabudi are there lost in the signal & repair. I get back, my friend where you are still one way, I do it 1 dead 1, he said I was dead wrong because impactnya. Purpose loe?
At 19:00 contact me through again, still failed, until finally at 23:41 the night, I successfully connected with the mister. Syamsul but not yet found a solution, mister. Syamsul promises will be forwarded to technical support.
15th January 2007, the Internet began to flame again, strange magic bin, usually when there is a Complaint, the customer service promises to forward directly to the technical and schedule a visit to the location, without any internet traffic engineers can flames. This means what? Fastnet customers actually do not need to wait until the engineers come.
One of attitude does not etisnya, fm final schedule tecnical support and it is not certain, if H pas day they can not, please do not have confirmation of the fm, most customers are waiting to fly Complaint, and granted a new re-re-schedule for the technicians.
Fm deliberately split between cs with technical support as it is not ready to give the classmates indosat / CBN, why not directly to the technical support
I see indications, too many complain so fm ever need for filtering and who is giving priority precedence. You will not believe? Create kabelvision existing customers, try to apply fastnet internet connection, marketing fastnet parties will continue to pursue you to the schedule as soon as possible. Try later if you have already install and damage, to wait for technicians come alone, WE THE PEOPLE must follow the SCHEDULE, the schedule is not agreed. If it does not come, akan dalihnya re-schedule back. To re-schedule should hold back at least 3 days a new can. Imagine if you have not visited so qualified, have re-re-schedule, how many hours the time spent.
Damn, I did not wait for this to improve even if only on a small ISP uninet classmates.
Date 20 January 2007, again lost the internet signal, modem blinking.
Date 21 January 2007 to call back, he will visit tgl 22.
Date 22 January 2007 until 16:30 does not come. Internet is still dead.
Tgl 22 nights back I contact to request re-schedule again.
Best of CS have no schedule.
Complaint confused I want to go because fm wishes to limit contact with technicians.
Date 23 January 2007 10am sdri I connected with. sustainable, I get answers that are very disappointing, "still have not pack schedule." On the same day at 17:00 until 20:00 o'clock fm contacted continuously busy. Finally at 23:00 the new I successfully connected, the reasons have been given a new schedule date 25 January 2007 (lifetime subscription on the internet new fastnet dead to 5 days, FIRSTMEDIA indeed extraordinary)
I have a schedule dimajuin protest to date 24, why can not just now but I telponnya afternoon date 23 January 2007, WTF, enak banget fastnet can set the schedule at forehead.
To this day (written this letter) of date 25 January 2007, I wait, technicians never came.

Subscribe fastnet some tips:
-If the internet died, with a detailed note on how many days the Internet is dead, and to fax no 55777477're cutting costs on the bill that can not be used during the day. This bill to cut bill next month because the days are definitely running you pay.
-Check the power level of your modem, the good, the maximum is -15, if it is lower than that, you have to complain because it is almost an internet connection will not be stable. To mencek power level, type http://192.168.100.1/RgSignal.asp in your browser.
-You do not need to remember the names of the customer service firstmedia / fastnet because I is not so important, boss-boss pengecutlah that they should be responsible.
-If the schedule promised to the place you visit, make sure again the previous day or next morning.
-If you want to contact customer service fastnet / firstmedia and you hear a busy tone, please try again but do not select the menu language indonesia, select the English language menu (this info from the customer service fastnet own), if still fails again, try again after 23:00 at night .